Cosmote: Drop the price and Cosmote gives it all with the crazy new offer!
We don’t know exactly when the change was made, but Cosmote seems to have dropped the Cosmote Gigamax Unlimited by 10 euros and now the price on the website starts at 44 euros per month.
The program offers unlimited talk minutes and 2,000 text messages as well as true unlimited internet for 44 euros per month, while if you also have Cosmote One the price drops even further. Specifically, the website states:
The tariff of €39.50 is valid when the subscriber combines mobile and landline in COSMOTE One, otherwise it is fixed at €44.
Another thing is the cheapest at the moment, which finally comes with unlimited volume.
Cosmote: Everyone is furious with the company’s decision
End of an era for Cosmote’s 10 euro cards, with furious subscribers!
A change he announced just before Christmas and its implementation is coming soon. You will no longer be able to renew your prepaid card with the amount of 10 euros, because electronically the minimum of the card goes up to 12 euros, while even worse, from kiosks and physical stores the renewal amount goes up to 15 euros.
Specifically, from 5/2, the minimum balance renewal amount for What’s Up and COSMOKARTA prepaid subscribers via MyCOSMOTE app, WHAT’S UP app, cosmote.gr, whatsup.gr is set at €12 and the minimum amount for renewing the balance through the COSMOTE, GERMANOS stores, as well as the rest of the points of sale, is set at €15.
Cosmote: She’s terrified of… PPC!
PPC is about to make a splash in the field of telecommunications and has already begun its development with fiber optics.
The plan to develop a large fiber optic network that will generate revenue from sectors other than energy is fully implemented by PPC, with the aim of developing 440,000 fiber optic connections in the region of Attica.
The call for tenders for a total amount of 65 million euros announced a few weeks ago is only the beginning since the objective of PPC is to extend to the rest of the country and mainly to the major centers urban areas and serve 3 million homes by 2026.
The PPC tender attracted the interest of a total of ten Greek and European companies, such as the French Circet Hellas, with an international presence in the development of networks in Europe and North Africa, Intrakat, Egnatia Group, EDIL Hellas, Link, Phoenix Engineering, Telcoserv, Ergatikat, Ergomak and Artemis ATS.
Based on the call for tenders, it is expected that up to six of these companies can be selected.
PPC will develop an access network based on the ENEL model in Italy which will be used by any telecommunications provider, in order to develop broadband services. In fact, PPC will not directly provide services to the retail market but will operate as a wholesale provider.
A total of 2,278 kilometers of fiber optic network will be built in 14 areas, of which 63% will be placed on the DEDDIE pillars (overhead network) and the rest underground. At the same time, 884 kilometers of interconnection cables (dropcable) with buildings will be built, of which nearly 70% will also be aerial and the rest underground.
According to the plan, the northern suburbs of Athens will host the largest network, specifically the area of Kifissia, where 271 kilometers will be installed.
In Peristeri, where the pilot program started at the beginning of the year, 268 kilometers will be installed, in Vari Voula Vouliagmeni 251 kilometers and in Marousi 248 kilometers. PPC fiber optic will also be extended to other areas such as Papagou-Cholargou commune, Agia Paraskevi, Psychiko, Pallini, Chalandri, Pallini, Filothei, Ilioupoli, Nea Smyrni, Nea Ionia, Ilioupoli.
When asked which PPC providers will cooperate with, the answer is with each of them. However, in the areas that will be developed, the OTE already has a fiber optic network and the private telecommunications operators a little less.
Therefore, potential potential customers are Vodafone and NOVA-Wind. The latter respectively announced an ambitious investment program of 2 billion euros for the development of its own fiber optic network.
The major fiber optic project is one of the company’s most important strategic plans, which has been worked on intensively by PPC over the past two years and has begun to be staffed with people from the telecommunications field.
The start was made from Peristeri, where the pilot program for the development of fiber optics, which will cover 15,000 homes, is coming to an end.
According to PPC managers, the Company’s competitive advantage lies in the great expertise it has developed in the management of energy infrastructures (poles, pylons, etc.). The same network will be used for the installation of optical fiber and where there is no aerial infrastructure, this will be done underground.
Indeed, the fact that PPC “walks” on its own network gives it great flexibility to accelerate investment planning and implement the project at a lower cost.
The total amount of the investment will amount to 800 million euros, of which PPC has announced that 530 million will be covered by bonds and the rest by equity.
The company’s management has predicted to analysts that it will derive telecom revenues of 120 million euros by 2030, which is characterized as a rather modest target.
Cosmote: Loud… slap – What happened
The telecommunications companies’ code of conduct towards consumers is changing, otherwise there will be fines!
The code of ethics for the provision of electronic communications services to consumers has been published in the Official Journal.
The specific code obliges providers such as Cosmote-ΟΤΕ, Vodafone, Wind, Nova to specific rules of “behaviour” and sets conditions that must be met otherwise… sanctions will be imposed!
Communication with consumers: The service provider ensures that the promotion and sale of its services are done with respect for consumers.
When communicating with consumers, the provider’s staff promotes and sells its services in a fair, transparent, responsible and clear manner. Moreover, when promoting the services, it clearly and clearly explains the terms, conditions, limitations, special conditions and costs of the products purchased by the consumers.
Contact hours: Communication with consumers, whether a visit to the residence or by telephone, must take place at appropriate times and not during normal off-duty hours, unless the person called consents . The same applies to automated telephone calls, which are only made under the conditions defined by the legislation in force on the protection of personal data.
Register of article 11 of law 3471/2006: the provider does not make calls to consumers who have been registered in the register of article 11 of law 3471/2006 and have requested not to receive calls telephone calls for the direct commercial promotion of products and services and for all advertising purposes
Privacy: All data used to contact consumers during prospecting must be collected, transmitted and stored in compliance with data protection legislation.
Presentation of staff: The provider shall ensure that its staff when communicating with consumers immediately announces at the beginning of the communication their surname, the provider they represent and the purpose of their communication. In particular, in the case of subcontractors/partners/resellers, the name of the subcontractor/partner/reseller’s company and its relationship with the supplier must be clearly indicated in the communication with consumers. That is to say, the communication must have the following content: “My name is …………… I am calling from [όνομα εταιρίας υπεργολάβου / συνεργάτη / μεταπωλητή]which is a cooperating company with the supplier [όνομα]”.
Misleading expressions that create the wrong impression on consumers should not be used, such as “I am calling on behalf of the supplier [όνομα]» if it is a subcontractor/partner/personal reseller of the service provider.
Vulnerable consumer groups: The supplier’s staff does not take advantage of the weakness of consumers belonging to sensitive groups, such as the elderly, minors, people who do not have sufficient knowledge of the Greek language and people with special needs to carry out sales.
Vocabulary and courtesy of staff: Supplier personnel, when communicating with consumers, address them with courtesy and use appropriate vocabulary. All information must be simple and precise and provided in such a way as to be directly and immediately perceived by the respective consumer. It does not mislead, or seek to mislead in any way, by acts or omissions, consumers by giving false impressions about the service provided by the provider or the services provided by any other suppliers.
Disable promotional communications: In the event that the consumer declares or makes it clear that he is not interested, or that the call or the visit bothers him, the staff of the supplier is obliged to immediately end the call or the visit politely, without insist against the will of the consumer and without exerting any kind of indirect pressure or coercion.
Registration : The recordings of telephone conversations for making the sale with consumers are kept by the company making the sale for six months from the sale, in accordance with the terms of the applicable framework. The aforementioned records include the date and time of the conversation with consumers as well as sufficient information to identify the agent involved under applicable law to be used to resolve any future complaints or issues that may arise. The service provider informs the consumer about the retention period of said data and allows him to benefit from the rights defined by the applicable legislation on the protection of personal data, such as the right of opposition.
Offers: The supplier communicates the main conditions and important restrictions that apply to the provision of its offers, such as the duration and the end date of the offer, as well as any special conditions of purchase of the offer, such as bundling with other products and services. or the limitation of the offer to a certain category of consumers.
Customer service: The provider ensures that consumer inquiries and complaints/complaints are handled quickly and efficiently. Complaint handling services must be provided with adequate resources and a satisfactory level of authority.
In case of violation of the provisions of this Code, the EETT may impose sanctions by applying the provisions of Articles 137 and 138 of Law 4727/2020.